Even though professionals aren’t supposed to blame their tools, performing well in a call center requires the right headset. A poor call center headset can drastically affect a business’s bottom line. In fact, a study conducted by the U.S. Department of Commerce found that low sound quality reduces consumer trust in Bluetooth headsets by 30%, leading many to prefer wired options. This impacts a speaker’s credibility with the audience, but don’t worry, I’m here to guide you through the best noise-canceling headset options for call centers.
Dropped calls, angry customers, and miscommunication are no problems for call center agents who use quality call center technology. According to a Forrester Research report, clear communication can improve customer satisfaction by up to 40%. Before purchasing a headset, call center headset reviews should provide valuable information for consumers and businesses. These reviews often highlight essential features like noise canceling technology, microphone quality, and comfortable fit – all crucial for a call center environment.
As a result, your organization must explore its options so you can select the suitable model for your call center agents. The International Customer Management Institute (ICMI) emphasizes the importance of sound quality in maintaining customer engagement. Additionally, in a busy, packed call center with an open floor plan, too much background noise and chatter can be distracting and even downright irritating.
Investing in the best noise-canceling headset for call centers isn’t just about convenience; it’s about enhancing performance and boosting your bottom line. So, let’s dive into the options that can make a real difference in your daily operations.
5 Best Noise Canceling Headset For Call Center:-
1. Plantronics Blackwire C3225
Call centers require specific tools to ensure clear communication and a headset like the Plantronics Blackwire C3225 is undoubtedly a great option. In the world of headsets, Plantronics is a name synonymous with quality, and the C3225 model is explicitly designed for contact centers and office environments.
What sets the Blackwire C3225 apart from other options is its thoughtful design and robust build. The binaural, supra-aural construction provides a comfortable fit without overly isolating you from your surroundings. The sponge cups, covered with soft synthetic leather, are perforated for added comfort, while the loudspeaker housings are made of durable plastic and the headband of resilient metal.
The color scheme of the C3225 is professional, with a black plastic cable long enough to connect to a desktop PC and accented with orange linings. The microphone arm, coated in rubber and made of malleable metal, can be bent to your preference. With six adjustable buckles, it’s easy to achieve both strength and comfort.
One of the standout features of the Blackwire C3225 is its compatibility with all major platforms such as PC, Macs, smartphones, and tablets. Whether you opt for a USB-A, USB-C, or 3.5mm audio jack, the connection is seamless. Plus, the intuitive inline controls on the wire offer easy access to functions like call pick-up, volume control, and the noise-canceling microphone switch.
The dynamic equalizer is a noteworthy aspect of these headphones. It automatically adjusts the sound according to what you’re doing, be it listening to high-quality PC telephony, speaking with a client, or watching a video. The result is sharp, clear stereo sound across all activities.
While the C3225 offers passive noise reduction through its design, it might not block all surrounding noise in extremely loud environments. For those situations, you might consider the Plantronics Voyager 6200 UC with active and passive noise cancellation. But for most office settings, the Blackwire C3225 provides enough noise reduction to keep you in touch with your surroundings while ensuring your callers hear you clearly.
The Plantronics Hub application and Plantronics Manager Pro software are compatible with the C3225, allowing for firmware updates, detailed setting modifications, and organizational monitoring. These features add value, especially for large-scale management and user and sound analysis data.
Overall, the Blackwire C3225 is one of the best noise-canceling headphones for call centers. It is specifically recommended for users reliant on video chat services like FaceTime and Skype who need good sound quality but also want to stay connected to their surroundings.
Specifications:-
Design: Binaural, Supra-aural.
Noise Cancellation: Noise-canceling microphone, passive noise reduction.
Connectivity: USB-A, USB-C, and 3.5mm audio jacks.
Controls: Intuitive inline controls for call pick-up, volume, and mic switch.
Compatibility: High-quality PC telephony, Plantronics Manager Pro, Wired connection.
Sound Quality: Dynamic equalizer, HD Voice support.
Build Materials: Plastic loudspeaker housings, metal headband, synthetic leather cups.
Software Support: Plantronics Hub and Plantronics Manager Pro.
The Plantronics Blackwire C3225 not only meets the unique demands of call center employees but surpasses them with its combination of comfort, clarity, and control.
[Video Credit – GODEW]
2. Plantronics Blackwire C5220
In the Telecommunications industry, there’s been a significant shift from traditional desk phones to computer-based Softphones for voice communications. The universal adoption of video conferencing software like Zoom has prompted this change. If you’re someone who relies on such platforms, you’ll recognize the importance of a quality headset. That’s where the Plantronics Blackwire C5220 comes in.
The Blackwire 5220 fits into the middle bracket of Plantronics’ extensive lineup of headsets. Although there are both higher and lower-priced options available, I find the Blackwire 5220 to be a standout product in its category. Here’s why:
When it comes to sound, the Plantronics Blackwire C5220 doesn’t just perform well—it excels. Whether you’re on a call with Microsoft Teams or enjoying hi-fi stereo music while working, this headset ensures that both you and your callers hear everything crisply and clearly.
The microphone of the Blackwire 5220 is particularly impressive, offering a rich and full sound that’s hard to find in other models. Its noise reduction capabilities are also noteworthy, reducing background noise effectively. During a test with loud music playing a foot away, the C5220’s microphone managed to minimize the distraction.
Though the Blackwire 5220 doesn’t have active noise cancellation, its passive noise cancellation features, including the oversized ear cups and cushions made of Ultra-soft leatherette, provide a physical barrier to reduce noise. The hard plastic ear cups not only protect the ear speakers but also help you focus on what matters.
This headset is quite versatile in terms of connectivity, supporting both USB and 3.5 mm jacks. While most computer headsets come with only one connector, the Blackwire 5220’s two types make it a more adaptable option. In the realm of comfort, the Blackwire 5220’s adjustable ear cups and 180-degree rotating ear speakers ensure a customized fit. You can even lay the headset flat on your desk without having it propped up, thanks to this smart design.
All in all, the Plantronics Blackwire C5220 is a wise choice for anyone in need of a computer headset, whether for extensive PC communication or travel. With an affordable price, thoughtful engineering, and a carrying case included, this headset maintains Plantronics’ reputation for quality.
Specifications:-
Connection Types: USB connector and 3.5 mm plug.
Compatibility: Microsoft Teams, extensive PC communication platforms.
Sound Quality: Hi-fi stereo sound.
Noise Cancellation: Passive noise cancellation.
Microphone: Noise reduction feature, SoundGuard DIGITAL protection.
Ear Cushions: Ultra-soft leatherette.
Ergonomics: 180-degree rotation of ear speakers, adjustable ear cups.
Accessories: Includes carrying case for travel.
With these specifications in mind, the Blackwire 5220 is certainly one of the best noise-canceling headsets for call centers, combining functionality, quality, and comfort in one affordable package.
[Video Credit – Chrisispoint]
3. Jabra Evolve 80
Finding the perfect ANC headphones for call center work can be a challenging quest. Essential factors like sound quality, microphone clarity, and overall comfort become top priorities, especially for those who spend hours on calls daily. It’s rare to stumble upon a headset that brings together all these features in one package, but Jabra’s Evolve 80 has proven to be an exception.
Jabra, a renowned name in the field of innovative audio solutions, introduced the Evolve series with the intention of boosting productivity and focus. The series consists of five headsets, each with its own unique offering, but the Evolve 80 shines with its unrivaled noise-cancellation technology. The headset is designed to create a “concentration zone” where external noise fades, allowing the user to concentrate fully on their task.
Upon unboxing the Jabra Evolve 80, the meticulous packaging reveals the headset itself, along with a carry pouch, cable management clip, USB controller, and warranty information. The bright red “busy light” rings signal a “Do Not Disturb” status, a unique feature that ensures uninterrupted focus.
What immediately caught my attention was the boom microphone. It functioned with astonishing clarity, allowing me to communicate effortlessly without shouting or repetition. When not in use, it seamlessly folded back parallel to the headset, maintaining the sleek design.
The Jabra Evolve 80 goes a step further by offering compatibility with both phones and computers simultaneously. The combination of enlarged ear cushions and a cushioned headband ensures the ears are fully enclosed, empowering the ANC to block office background noise effectively.
Connectivity options like USB A, USB C, and a 3.5mm jack ensure that the headset integrates well with various devices. The included USB controller might seem clunky to some, but it serves the essential functions of answering/ending calls, adjusting volume, muting, and controlling the Busylight indicator.
Designed to thrive in both corporate and consumer markets, the Jabra Evolve 80’s versatility is enriched by features like active noise cancellation, world-class sound, and unified communication platform compatibility. Though its premium pricing might not appeal to all, it’s well justified by its robust offerings.
Specifications:-
Noise Cancellation: Unrivalled noise cancellation with ANC.
Sound Quality: World-class sound.
Connectivity: Unified communication platforms, USB A, USB C, 3.5mm jack.
Microphone: High-clarity boom microphone, foldable design.
Design Elements: Busy light, enlarged ear cushions, cushioned headband.
Additional Functions: Simultaneous use with phone and computer.
In conclusion, the Jabra Evolve 80 sets a high standard for noise-canceling headsets suitable for call centers. With its blend of cutting-edge technology and thoughtful design, it’s a model that stands out in a crowded marketplace, promising to increase agent focus and provide a seamless calling experience.
[Video Credit – Headset Advisor]
4. Jabra Evolve2 85
As a seasoned professional navigating the bustling atmosphere of a call center, I’ve come to appreciate the absolute necessity of a robust and reliable headset. In this journey, the Jabra Evolve2 85 has emerged as the shining star, making it my top recommendation for anyone in search of the best noise-canceling headset for call centers.
From the moment I unboxed the Evolve2 85, I was met with an immediate impression of high quality and meticulous design. Its sophisticated look effectively masks the high-tech wizardry inside. What caught my attention was the unprecedented level of comfort brought about by the enhanced memory foam padding, which made my long hours of shift surprisingly bearable.
One of the primary necessities in a call center environment is noise cancellation. The constant background noise can be daunting. However, the Evolve2 85, with its improved Active Noise Cancellation (ANC) technology, proved to be an oasis of calm in the middle of the chaos, effectively muting distractions and enabling me to focus solely on the customers.
The Evolve2 85’s sound clarity is truly in a league of its own. Armed with powerful leak-tolerated 40mm speakers, it delivered a level of audio clarity that was nothing short of impressive. Every customer’s word was as clear as a bell, thus making communication remarkably effortless.
Jabra didn’t stop at the speakers; the Evolve2 85 is also equipped with an array of 10 built-in microphones that capture and transmit your voice with exceptional precision. Even amidst a cacophony of voices, my customers could hear me as though we were in a quiet, private room.
A dependable battery is the heart of any call center headset, and the Evolve2 85 outshines others with a whopping 37 hours of battery life. It was always up and running when I needed it, and the fast charge feature came to my rescue on those rare occasions when I forgot to charge it overnight.
The inclusion of a hidden boom arm adds an element of sleek design to the Evolve2 85. Being UC-certified, it blends seamlessly into my call center’s Unified Communications system, making my workflow efficient. Moreover, the inclusion of the Jabra Link 380c (USB-C) Bluetooth adapter made connecting the device a piece of cake.
Specifications:-
Comfort: Enhanced memory foam padding.
Noise Cancellation: Improved Active Noise Cancellation (ANC).
Battery: 37 hours of battery life, Fast charge.
Compatibility: UC-certified.
Additional Functions: Includes the Jabra Link 380c (USB-C) Bluetooth adapter, 10 built-in microphones.
In the highly competitive realm of call center headsets, the Jabra Evolve2 85 truly sets the bar. With its combination of thoughtful design, outstanding performance, and superior noise cancellation, it rightfully earns the title of the best noise-canceling headset for call centers.
[Video Credit – Call One, Inc.]
5. Sennheiser MB 660 UC
Finding a headset that defines excellence in noise cancellation, design, and technology isn’t easy. But Sennheiser’s MB 660 UC stands as an epitome in the call center world, providing an unmatchable experience that caters to every professional need.
What distinguishes the MB 660 UC is its luxurious design, coupled with functionality. The exceptionally large earpads, encased in plush leatherette, not only lend a sense of style but also ensure maximum comfort. With thick padding that encompasses the entire ear, they’re crafted to block out external sounds, allowing me to immerse myself in my work or music.
Mobility is integral in today’s fast-paced world, and the MB 660 UC doesn’t disappoint. With its foldable, compact design and robust hardshell travel case, it became my go-to headset for on-the-go engagements. The 30 hours of battery life ensured that I stayed connected without constant recharging.
Sennheiser’s signature NoiseGard hybrid adaptive noise cancellation technology impressed me as the MB 660 continuously monitored my environment, adjusting noise reduction levels to deliver crystal clear sound. This NoiseGard Technology turned every space, whether at home or during my morning commute, into a tranquil working environment, allowing me to focus solely on my tasks.
As a UC-certified business-grade communication device, the MB 660 UC offered enterprise-level communication, ideal for traveling executives who need to perform at elite levels. The Mobile Unified Communications ensured that I engaged in important business calls without any compromise on call quality.
The Active Noise Cancellation combined with unique SpeakFocus technology that utilizes three digital microphones, delivered continuous crystal clear sound. Even the sound of the wind, thanks to WindSafe technology, was canceled out, assuring ultimate clarity from any location.
To top it off, the Sound Effects Mode provided an astonishing auditory experience, allowing me to choose how I wanted to listen, whether on a call or zoning in on music. This is indeed one of the best Over-ear noise-canceling headsets I have ever used.
Specifications:-
Ear Pads: Large, plush leatherette earpads for comfort.
Design: Foldable and compact with a hardshell travel case.
Battery Life: 30 hours.
Noise Cancellation: NoiseGard Technology, SpeakFocus Technology.
Communication: Mobile Unified Communications, UC-certified.
Sound Quality: Crystal clear sound with Sound Effects Mode.
Warranty: 2-year warranty.
In a landscape filled with noise-canceling headsets, the Sennheiser MB 660 UC stands out as a superior choice for call center professionals. With its blend of sophisticated technology and elegant design, it ensures that your calls are conducted with clarity and comfort, no matter where you are.
[Video Credit – Call One, Inc.]
Noise-Canceling Headset For Call Center- Buyers’s Guide
Navigating through the sea of options to find the best noise-canceling headset for call centers isn’t about gravitating towards the priciest one or your favorite brand. It’s about delving into the crucial elements that transform a regular headset into an exceptional tool for managing lengthy calls. This comprehensive guide is here to pave the way for you to make the most informed choice.
Why Noise Cancellation Matters?
A feature that cannot be overlooked in any call center setup is noise-cancellation. As supported by a study conducted by UC Berkeley and the University of San Francisco, consistent exposure to noise can contribute to numerous health issues, ranging from stress to hearing loss. However, a noise-canceling headset can counteract this by isolating external sounds, thereby creating a work environment that’s more conducive to productivity.
Embracing Active Noise Cancellation
When pinpointing the perfect headset, Active Noise Cancellation (ANC) technology should be high on your priority list. Leveraging cutting-edge algorithms, ANC nullifies undesirable noise. In the realm of headsets designed to thrive in bustling call centers, models like the Jabra Evolve 80 and the Sennheiser MB 660 UC, renowned for their superior ANC capabilities, stand out.
Comfort and Design
Given that call center staff members don a headset for a substantial part of their day, comfort cannot be compromised. You should keep an eye out for headsets boasting adjustable headbands, soft cushioning, and breathable materials. Headsets with larger ear cups also provide a more immersive audio experience, enhancing agent focus and efficiency.
Prioritizing Sound Quality
Clear sound quality is a must-have feature of your headset to ensure effective communication with clients and colleagues, minimizing misunderstandings and enhancing customer service.
Battery Life: A Key Consideration
If you opt for a wireless headset, battery life becomes a critical factor. A dying headset in the midst of an important call can be a major inconvenience. Headsets offering at least 8 hours of battery life are ideal to cover a full workday without disruptions.
Seamless Connectivity
Opt for a headset that is compatible with the Unified Communications (UC) platform employed by your call center. UC platforms, including the likes of Zoom, Microsoft Teams, and Cisco, are popular in many call centers, and ensuring compatibility can streamline operations.
Frequently asked questions:-
Which is the best headset for a call center?
According to me, Jabra Evolve 80 is best headset for call-center due to their excellent noise-canceling capabilities, comfort, and unified communication compatibility. These high-quality headsets allow for clear and effective communication, which is crucial in call centers.
What is the purpose of call centers using a USB headset?
USB headsets are widely used in call centers due to their simplicity, compatibility, and quality. These headsets can be easily plugged into a computer’s USB port, providing a quick and straightforward setup. They offer superior sound quality compared to traditional analog headsets.
Can I use a gaming headset for a call center?
Yes, while it’s technically possible to use a gaming headset for a call center, but they may not be the most practical choice. Gaming headsets are optimized for different features, like 3D sound positioning, which aren’t particularly useful in a call center environment.
What is the proper way to wear a headset in a call center?
The ear cups or earbuds should cover your ears properly for optimal sound and noise cancellation. The microphone should be positioned close to your mouth but not directly in front of it to avoid picking up breathing sounds.
Are There Any Compatibility Issues With Call Center Software and Headsets?
Yes but sometime, although modern headsets are designed to be compatible with popular platforms like Zoom, Microsoft Teams, or Cisco. However, it’s always a good idea to confirm this before making a purchase.
Conclusion
Choosing the perfect noise-canceling headset for a call center is a decision that impacts productivity, comfort, and overall communication effectiveness. Having navigated through the multitude of options, it becomes clear that the Jabra Evolve 80 stands out among its counterparts.
Its superior active noise cancellation, plush comfort, unrivaled sound quality, and compatibility with numerous unified communication platforms make it an ideal choice. A study from National Center for Biotechnology Information (NCBI) show the risk of hearing impairment in the employe for not using the suitable headset for their longer duration of work.
In the end, selecting the right headset, like the Jabra Evolve 80, can significantly enhance your call center experience, leading to increased productivity and satisfaction. Remember, the ultimate choice should consider your specific needs and working environment, but with the Jabra Evolve 80, you’re investing in a tried and trusted choice.